Refund Policy
By making a purchase at itsamazingnailsupply.com, you acknowledge that you have read and agree to this Refund Policy.
Returns at a glance
- Eligible ordinary returns: within 14 days of delivery, unused, unopened, and in original condition.
- A 20% restocking fee applies to ordinary returns. Return shipping costs apply as described below.
- No restocking fee is charged for returns due to a manufacturer's defect.
- Contact us with your order number to request return instructions and a return label.
Return eligibility
Items may be returned unused, unopened, and in original condition within 14 days of delivery for a refund minus a 20% restocking fee. Returns received after 14 days of delivery may be refused.
Opened or used items are not eligible for ordinary returns. Manufacturer's defects and shipping damage are exceptions to this condition; please contact us about the issue.
How to request a return
- Email itsamazingnails@gmail.com with your order number and the item you want to return. For a defect or shipping damage, include a description and photos.
- We will review your request and provide return instructions and information about a return label.
- After your return arrives and is inspected, we will email you the approval or rejection of your refund.
It's Amazing Nails does not cover return shipping costs. If we provide a return label, its cost will be deducted from your refund.
For a return shipment valued over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Damaged, defective, or missing orders
We offer refunds for products that arrive damaged or defective, and orders lost in the mail. Contact us with your order number so we can review the issue. For damage, include photos and keep the product and all packaging for any applicable carrier claim.
No restocking fee is charged for returns due to a manufacturer's defect. For missing or damaged packages, please also see our Shipping Policy.
Non-returnable items and color differences
Orders placed during a sale event and final-sale items cannot be returned or exchanged. We do not offer refunds for issues caused by user error or cosmetic defects.
Product colors on your screen may differ from the actual product because of lighting and device settings. Please review the manufacturer's color swatches and customer reviews before purchasing.
Exchanges
Unused, unopened items in original condition may be exchanged once within 14 days of delivery for another size, color, or product. The customer is responsible for all shipping charges, including shipping the replacement item.
Cancellations and shipping addresses
Orders cannot be canceled after shipment. For changes or cancellations before shipment, please see our Shipping Policy.
Please double-check your shipping address before checkout. Shipping costs are not refunded for packages delivered to insufficient addresses. The customer is responsible for the additional shipping fee if the shipment must be sent again because of an insufficient address.
Refunds and processing
After your return is received and inspected, we will email you the approval or rejection of your refund. Approved refunds are returned to your credit card or original payment method. Posting time depends on your bank or payment provider.
If an approved refund has not appeared, check your bank account, contact your credit card company, and then contact your bank. If it is still missing, email itsamazingnails@gmail.com.
Policy information and contact
This policy is subject to change without prior notice. Please review it before making a new purchase. You may request a written copy of this policy by email.
Any disputes arising between person(s) and itsamazingnailsupply.com will be settled by arbitration with a neutral third party in the state of New York.
Email: itsamazingnails@gmail.com
Phone: +1 718-734-8822