Shipping policy

Thank you for shopping with It’s Amazing Inc. We ship within the United States and internationally, including to Canada. Available shipping options depend on your destination and the items in your order.

Processing and delivery times

Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. postal holidays. Our shipping cutoff is 4:00 p.m. Eastern Time. Processing time is separate from transit time; delivery estimates begin after dispatch and vary by carrier and destination. Busy periods, holidays, weather, and customs may cause delays.

U.S. shipping and free shipping

Free standard shipping is available on eligible orders of $150 USD or more to the continental United States, including eligible P.O. Box and APO/FPO addresses. The minimum is based on the merchandise total after discounts, excluding taxes and shipping charges. Available methods and charges are shown at checkout.

For heavy or oversized equipment, please contact us before ordering to confirm shipping arrangements and any additional charges. Local delivery is arranged separately; contact us for availability and rates.

International shipping

We welcome international orders, including orders from Canada. Available destinations, shipping methods, and rates depend on the products ordered and are shown at checkout. Some products or destinations may have shipping restrictions. Contact us if no shipping option is available for your order.

Import duties, taxes, and carrier customs-clearance fees may apply under the destination country’s rules and are the customer’s responsibility. Any amounts collected at checkout will be shown there; additional charges may be collected by customs or the carrier. Customs processing may affect delivery time.

Tracking your order

We will email your tracking information when your order ships. Tracking updates may take time to appear. Please contact us if your package appears delayed or tracking shows an unexpected status.

Address changes and returned shipments

Please check your shipping address carefully before placing your order. Contact us promptly to request a correction before dispatch; changes cannot be guaranteed once processing has begun.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply. We will contact you about the available options and costs before reshipping. If the return is caused by our error, we will cover the reshipping cost.

Missing or damaged packages

Contact us promptly with your order number and a description of the issue. For damage, include photos of the product, shipping label, and packaging, and keep all packaging and damaged items.

We will review the order and tracking, assist with any applicable carrier claim, and advise you about replacement or refund options. Carrier coverage and claim requirements depend on the shipping service and insurance. If tracking shows delivery but you cannot locate the package, check with your household or building and contact us for assistance.

Order changes, cancellations, and returns

For regular orders, an approved cancellation before processing begins receives a full refund. Once processing has begun, changes or cancellations cannot be guaranteed. If a cancellation is approved after processing begins but before shipment, a 10% cancellation/restocking fee applies to the order total.

Orders cannot be canceled after shipment. Special orders and discounted orders are not eligible for changes or cancellation. For return eligibility, fees, and instructions, please read our Refund Policy.

Contact us

Email: info@itsamazingnails.com
Phone: +1 718-734-8822
Website: itsamazingnailsupply.com